Terms of use

Grenardi website terms of use

1. GENERAL RULES
   1. Grenardi Latvia limited liability company, reg. No. 50003474971, legal address: Delu iela 2, Riga, LV-1004, Latvia, hereinafter - Grenardi, provides services available on the website www.grenardi.lv, hereinafter - Website, taking into account our delivery policy, product return policy and other terms and conditions that you may find on our Website, in relation to advertising and also in relation to customer service, all of the above are incorporated into and made a part of these terms and conditions (collectively referred to as the Terms and Conditions). By entering the Website and using it, you hereby agree that you are aware of these Terms and Conditions, understand them and agree to comply with them without any restrictions or conditions.
   2. If the consumer, using the Internet, purchases the products for sale offered on the Grenardi Website, hereinafter referred to as the "Product", then such mutual agreement is considered a Distance Agreement and is subject to the legal norms governing the Distance Agreement, including but not limited to , Directive 97/7/EEC of the European Parliament and of the Council on consumer protection in connection with distance contracts, the Law of the Republic of Latvia "Law on the Protection of Consumer Rights", the Regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts". The website is registered as a jewelry retail online store in the Latvian Probate Office (reg. no. 1-4-74/2018, date 21.08.2018)
2. CONFIDENTIALITY OF PRIVATE INFORMATION
   1. Grenardi protects the fundamental rights and freedoms of natural persons, especially the inviolability of private life, the processing of natural persons' data is carried out in accordance with Directive 95/46/EC of the European Parliament and of the Council on the protection of persons with regard to the processing of personal data and the free movement of such data and the Republic of Latvia the law "Law on the Protection of Data of Natural Persons".
   2. The consumer's personal information obtained by Grenardi is necessary to provide the consumer with the highest level of service. This makes it possible to provide the consumer with a suitable approach to the Grenardi Product and to pay attention to the product groups that are of most interest to the consumer. Your personal information helps us keep you informed of new product offerings, sales and events that may be of interest to you. On the website, you can order a product, make requests and apply to receive information about news, sales, etc. In order to process your request, we ask the consumer to provide information such as name, address, email address, contact number and other information that the consumer may choose to fill out. Grenardi does not request or process sensitive personal data.
   3. Grenardi never uses or shares any information you provide online. Grenardi does not sell or in any way transfer the consumer's contact information to other market participants. The information provided by the consumer helps us implement our service, process the consumer's requests, deliver the product and provide you with support.
   4. Grenardi is obliged to disclose personal data to state and local government officials and institutions upon their request in the cases and in accordance with the law.
   5. Grenardi takes all possible measures for the security of your personal information to protect it against theft, loss, misuse, as well as against unauthorized access, disclosure, modification or damage.
   6. If the customer who ordered and purchased the product on the Website does not have legal capacity or legal capacity, the legal representative of this person (e.g. parents, guardians) is responsible for ordering and paying for the product. In the above-mentioned case, the order cannot be withdrawn, and the purchase fee is not refunded.
   7. The consumer agrees to the processing of his personal data.
3. GOODS AND SERVICES FOR PERSONAL USE
   1. The Goods and services available on this Website and the samples we offer are intended for personal use only. You may not sell or resell the Goods and Services received from us. Grenardi reserves the right, with or without notice, to withdraw or reduce any order to be fulfilled or the amount of Goods or services to be provided to you in cases where, in our sole discretion, this may result in a breach of the Terms and Conditions.
4. INFORMATION ACCURACY
   1. When providing the description of the Products available on the Website, we try to be as accurate as possible. If there have been changes in the information related to the Product (description, colors, etc.), Grenardi cannot guarantee that the Website is completely updated every moment, including all the latest information.
5. INTELLECTUAL PROPERTY
   1. All information and content available on this Website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, sound recordings, data compilations and software, their compilation and arrangement (all collectively referred to as the Content), is the property of Grenardi, our affiliates, partners or licensors and is protected by the laws of the Republic of Latvia and other international laws relating to the protection of intellectual property, including laws governing the use of copyright and trademarks. Use of our trademarks in any way, for any purpose, is prohibited without our express written permission.
6. PRICING POLICY
   1. On the homepage, all prices are indicated in Euro (EUR) currency.
   2. All prices are subject to VAT (21%) or other sales taxes where applicable. Delivery on the territory of Latvia is included in the product price.
   3. Grenardi reserves the right to change prices at any time without prior notice. The consumer has the right to purchase Goods and services at current prices.
7. BILLING PROCEDURES AND SECURITY
   1. You can pay for the purchase of Goods or services on the Website with Swedbank banklink, SEB banklink, Citadele banklink, and payment cards VISA, Visa Electron, Master Card or Maestro.
   2. Payment processing is provided by the payment platform makecommerce.lv. The personal data required for the execution of payments are transferred to the platform owner, Maksekeskus AS.
   3. Grenardi does not guarantee acceptance of all payment cards for payment. If you have problems with your payment card, please write to [email protected] stating the payment card number.
   4. Grenardi does not store your payment card data or information of other means of payment.
   5. The technical security of payments is ensured by an SSL certificate, which guarantees the security of data transfer and unavailability to a third party.
8. PROCEDURE OF DELIVERY
   1. Delivery in the territory of Latvia is free for orders over EUR 30.00. Please read the detailed terms of delivery and return.
9. RETURN TERMS
   1. You have the right to return the purchased product within 14 days from the moment of receipt. Please read the detailed delivery and return terms.
10. GUARANTEE AND QUALITY
    1. Grenardi cares about the quality of its Products. All Products purchased on the Website have a two-year warranty. Please read the detailed warranty terms.
11. USER RESPONSIBILITY
    1. When accessing or using the Website, you must comply with the Terms and Conditions set forth herein and any special warnings or instructions posted on the Website regarding access or use. You must always act in good faith, in accordance with the law and common practice. You may not make any changes or corrections to the Website, its Content or services, and you may not harm the Website's operation or functional unity in any way. Without limiting the generality of other clauses in these Terms and Conditions, if you intentionally or negligently breach the obligations set out in these Terms and Conditions, you will be responsible for all losses and damages that such breach may cause to Grenardi, our affiliates, partners or licensors.< /li>
12. LINKS TO THIRD PARTY HOMEPAGES
    1. We are not responsible for the content of other websites to which or from which our Website links lead. The links on the website are provided for your convenience only and do not constitute an endorsement by us, our subsidiaries or partners of the relevant content, product, service or supplier. Use of links to or from other websites, homepages is at your own risk. We are not responsible in any way for checking or evaluating other websites from or to which our Website links, and we do not guarantee the offer of other such websites, nor do we assume any responsibility or liability in relation to such other websites and websites. operation, content, products or services, including without limitation their privacy policies and terms and conditions. It is your responsibility to carefully review the terms and conditions and privacy policies of all other websites you visit.
13. LIMITATION OF LIABILITY
    1. You agree that, subject to all applicable laws, Grenardi shall not be liable (in contract, negligence or otherwise) for any interruption or error arising from your use of this Website.
    2. You agree that, subject to all applicable laws, Grenardi shall not be liable (contractually or otherwise) in any way for: termination; delays or interruptions in connection with access to the Website; non-delivery, incorrect delivery, damage or other changes to data; any kind of damage or loss caused in connection with the presence of links to other websites on the Website or their use; computer viruses, system crash or failure that may occur in connection with the use of the Website, including the use of hyperlinks leading to or from third-party websites; any inaccuracies or omissions in the content, or events beyond our reasonable control.
    3. Grenardi is not liable for any indirect, incidental or consequential damages (including lost profits) related to the Website or its use (or inability to use the Website) by you, whether in tort, contract or otherwise also if we have been informed about the possibility of such losses.
14. COPYRIGHT CLAIMS
    1. All content of the Website, correspondence received in writing by regular or electronic mail, as well as marketing materials that have been used to promote the Website on third-party resources, are the property of Grenardi. Reproduction or republishing of its contents in whole or in part is prohibited, except for the following purposes:
    2. Permission to copy for personal use: You have the right to make copies of the content of the Website or print parts of it for reasonable personal use.
    3. Permission to Copy or Republish for Limited Use: You have the right to make copies of the material in print or digital form for use by third parties, provided that you credit the Grenardi Website as the source of the content and materials by adding a top-level hyperlink to any such republished copy (http://www.grenardi.lv). You must also inform third parties with whom you share such copies that, in case of republishing such copies, you must credit Grenardi's website as the source of all materials by placing a top-level hyperlink (http://www.grenardi.lv)
15. DISCLAIMER OF LIABILITY
    1. You agree to indemnify us, protect us from material liability, damage, losses or costs, and reimburse us for expenses for legal services incurred in connection with a claim or demand brought by a third party in connection with a violation of these Terms and Conditions, errors in the representations provided by you or guarantees, or your use of this Website.
16. DISPUTE RESOLUTION PROCEDURE
    1. If a dispute arises in connection with this Website, all rights and obligations provided for in these Terms and Conditions, as well as all activities within them, are regulated by the laws of the Republic of Latvia to the extent that these Terms and Conditions are a fully concluded and mutually fulfilled contract in Latvia.
    2. The contracting parties hereby confirm that they will try to resolve all disputes, which in any way relate to your visit to the Website, or arise in connection with the execution, explanation or termination of this Distance Agreement, through mutual negotiations.
    3. If the parties are unable to resolve the dispute through mutual negotiations, they shall refer all disputes, disagreements or claims to the relevant court of the Republic of Latvia for consideration, except if you have in any way violated or attempted to violate our intellectual property rights or those of our subsidiaries, partners or licensees grantor's intellectual property rights, in which case we may apply to any court for an injunction or other appropriate remedy, and you agree to submit to the exclusive jurisdiction of such court and to such court.
    4. The parties have agreed on the place and procedure for handling disputes in compliance with the provisions of Regulation 953/2008 of the European Parliament on legal acts applicable to contractual obligations (Rome I).
    5. If a dispute arises between Grenardi and the consumer as to whether the provisions contained in the concluded contract are unfair, any of the contracting parties has the right to apply to the court, but the consumer also has the right to apply to the Consumer Rights Protection Center, address: K. Valdemāra iela 157, Riga , Latvia, LV – 1013.
    6. If a dispute arises between Grenardi and the consumer regarding data protection issues of natural persons, any of the contracting parties has the right to apply to the court, but the consumer also has the right to apply to the Data State Inspectorate, address: Blaumaņa iela 11/13-15, Riga, Latvia, LV – 1011.
17. CONSENT TO RECEIVE EMAIL NOTICES
    1. By accepting these Terms and Conditions, you agree to receive notices, agreements, order clarifications and other messages from us (collectively, "Notices") via the specified e-mail or regular mail. You agree that notices sent by email or regular mail are subject to the terms and conditions applicable to such forms of written communication. If you do not agree to receive notifications from this Website, please stop using this website and its services, as Grenardi is unable to provide a full range of services to users who do not receive notifications from the Website.
    2. Please note that the notices mentioned in this paragraph do not apply to optional marketing information that you can choose to receive from the Website at your own discretion, except in cases where Grenardi informs the customer about a general promotion in the online store, which applies to all products offered by the online store .
18. GENERAL RULES
    1. You agree that these Terms and Conditions constitute the entire current agreement between you and Grenardi regarding your use of this Website and its content.
    2. Grenardi has the right to correct and clarify these terms at any time by publishing the relevant changes on the Website and indicating the date of the last change. Any changes to these Terms and Conditions will be effective immediately upon posting. You agree that by continuing to use the Website after such changes are made, you thereby signify your acceptance of all changes. Grenardi reserves the right to cancel or revoke any rights granted by these Terms and Conditions. You must comply with such withdrawal or change from the time it is made, including, if necessary, ceasing to use the Website in any way.
    3. Nothing in these Terms shall be construed as creating a partnership or other form of partnership between you and Grenardi. The failure of Grenardi to enforce your compliance with these Terms and Conditions shall not affect our full right to require compliance before or thereafter. If any clause of these Terms and Conditions is unenforceable or invalid under applicable law, or is declared unenforceable or invalid by a court decision, this will not affect the validity or applicability of these Terms and Conditions as a whole, but instead these Terms and Conditions to the extent possible amendments must be made in accordance with applicable laws so that they fully reflect the original intent of the parties in accordance with the original Terms and Conditions.
19. INVINCIBLE POWER
    1. Grenardi shall not be liable for any delay in, or failure to perform, or other failure to perform due to circumstances and obstacles beyond our reasonable control, including but not limited to strikes, government orders, hostilities or national state of emergency, threats of terrorism or acts of terrorism, environmental or climate anomalies, non-performance by third parties, disruptions in the Internet connection, as well as failure of computer equipment and software. In case of such force majeure circumstances, we will try to eliminate the resulting delays as soon as possible.